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Ice Casino Login – Ice – Player withdrawal request denied. Ice Safety Index: Very High Published: April 25, 2022 | Solved: 04/05/2022

The player from New Zealand tried to withdraw his winnings, but the transaction was returned to his account. The player later confirmed that the withdrawal was processed successfully, so we’ve marked this complaint as resolved.

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I have been waiting for my payment since 25/03/2022, after 3 weeks the funds were refunded to my account due to a problem with the payment provider, I was told to withdraw by bank card first, which I did.

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Thank you very much for your complaint. I’m sorry for your problem. It is quite common for withdrawals to be fully processed after a few days or even weeks. This means it may take some time for the money to show up in your account. Players are therefore advised to be patient and wait at least 14 days after a withdrawal request before filing a complaint. If you do not receive your winnings by then or your withdrawal is canceled again, please let us know and we will do our best to help you.

I understand that sometimes these things can take longer, but I believe the terms of service state a maximum of 5 days for any withdrawal under €5000.

After initially waiting 3 weeks to receive a notification that the withdrawal failed but no information as to why, I remained calm and patient and followed their instructions to change the withdrawal method and I still have no deposit.

8.14. For players who have successfully passed the KYC check, the withdrawal amount between EUR 500 and EUR 5000 (or the equivalent amount in your currency) will be confirmed within 5 minutes – 48 hours, but no longer than 5 working days from the date of play. demand, except on weekends and holidays.

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Currently, transactions are processed by the payment service provider, unfortunately we cannot influence the speed of payment.

So I conclude that you will confirm the withdrawal almost immediately, but a simple bank transfer takes several weeks.

Now I see that it is fully covered that I wait as long as they want and I have no other choice.

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Ginspirationnz, normally once a cancellation is approved, processing is in the hands of the payment provider. Therefore, I recommend that you wait a little longer. I will set a timer for an additional 7 days and if nothing happens by the end of that time period, we will intervene. Please keep us updated and let us know if there is anything new in the meantime.

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Now due to the delay on your behalf I have been informed that I will lose 20% as I am now under the betting bonus limit.

If I’m not mistaken, to avoid commissions, you bet the value of your deposit. This is usually part of an AML policy.

Yes, I requested a payout again, but I had to bet $101 to meet the virtual betting rule.

Ginspirationnz, don’t lose hope, I believe we are finally on the right track. Let us know if there is anything new.

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3) Your last withdrawal failed with the error: Reason: The payment information fields are not valid. Please recheck the information you entered and try again.

Now they just reject everything almost immediately which makes no sense since they apparently approved my previous withdrawals.

Ok, after trying to cancel my pre-approved withdrawals for the last hour, ice is now rejecting every attempt and preventing me from using the .

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Every time I try to withdraw money with a bank card because you have declined every bank transfer attempt, I enter my card details and say I want to withdraw 2200NZD and then it redirects me to this page and won’t let me withdraw anything. , not even 80 NZD is locked.

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Gambling restriction was used to ensure that you don’t lose money and get your winnings. Our team does everything in its power to concretely solve your case.

There’s no way I can post this info on a public forum without a problem, this must be a crazy question!

I’m still waiting 6 hours later for someone to contact me to explain that one of the deposits failed and the other didn’t!!

We need to match the details you enter at checkout with your bank account details (screenshot or bank details work).

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Both uploaded in kyc section seems strange as you have already verified my identity and bank account, how else would you accept the withdrawal?

It’s not a verification, it’s about completing the withdrawal on your account. Because today we have made over 300 withdrawals for New Zealand account holders without any issues. This is how you try to solve your case.

I don’t believe a word you say anymore, there’s no reason to back out, it’s been over a month.

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I think we’ll go around in circles forever, I don’t believe yours.

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Please provide a screenshot of your bank account so we can see the exact no. Just make no mistake.

I’ve lost the energy to keep fighting this, now you’re just asking me for information I’ve already provided.

The team is looking into this and will get back to you when I receive feedback.

It is not appropriate for the industry to rely on the discretion and potential protection of players’ data.

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Let us know if the money has been received and if you want your account permanently closed.

Great news ginspirationnz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you for cooperation. Please do not hesitate to contact us if you have any problems with this or any other in the future. We are here to help.

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