Cwinz Casino
Quinz Casino – Cwinz – The player is experiencing an unspecified problem. Cwinz Security Index: Below Average Proposed: 09 February 2023 | Case closed: 03 April 2023
The player is experiencing an unspecified problem with his balance. After a closer look, we ended up dismissing this complaint because the disputed amount came from a no deposit bonus that had a maximum win cap and was correct in this case. The player has paid all other eligible winnings.
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Again Scam This also took away my money I win from Crazy Time Live game my money taken away….never trust again
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Thank you very much for your complaint. I’m really sorry to hear about your problem with Cwinz. I’m afraid I need more information about your problem. Could you please work out? I am waiting for your reply patiently.
How much was taken from your balance? What is your current balance? What bonus did you use? Please enter Your full deposit, bonus and betting history at nikolas.b@ weider.
Welcome I got bonus 2000 INR and 35000 INR withdrawal after completing the bet and you can see this term display status 100% payout
You can specify exactly which bonus you use (a screenshot or a link of the bonus).
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Can you also pass on your deposit history or at least clarify how much you deposited and how many bonuses you received?
We extend the timer by 7 days. Please note that if you do not respond within the specified time frame or require further assistance, we will dismiss the complaint.
I make a daily deposit here every day when I stop playing here so I get a call from Cwinz to get my special live play bonus
Thanks for the info so far. However, we definitely need more information than that, so I will now forward your complaint to my colleague Michal (michal.k@), who will help you from now on.
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I’m Michal and I took your complaint. I have looked into this case and will be in touch to see if I can help.
Can you give some information why the player’s income was limited? Please enter all relevant evidence forward to me atmichal.k@
I was informed by Cwinz via email that you can contact Cwinz directly at comforts@cwinz.com and they could help you with your problem. Let me know when you contact them and how they respond.
We would like to ask you to respond to this complaint. We extend the timer by 7 days. If the complaint is not answered within the specified time frame, we will close the complaint as “unresolved”, which may negatively affect its rating.
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Unfortunately I haven’t heard from Cwinz anymore. The last I have from them is that they will (supposedly) try to get in touch with you or that you can contact them directly at comforts@cwinz.com. I know you’ve already tried it. Please direct your communication with them to me at michal.k@. I give the representative a “push”
I understand correctly that the 2000INR bonus money (free money) of , no deposit real money? If yes, then according to the bonus terms the maximum payout is 100%
So in this case the maximum payout (100%) is 2000 INR. You won more but the maximum payout in your case was INR 2000 and not more. We must agree with the decision in this case because the maximum payout rule in this case is clear.
Yes, I can agree with you that the maximum payout cloud was quoted with a certain amount, but again, as I mentioned above, you can clearly calculate it with the example I showed. We must agree with the decision in this case because the maximum payout rule in this case is very clear.
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Unfortunately, after gathering all the necessary information, we are forced to dismiss this complaint. I can only suggest that you read and understand the terms and conditions before activating any bonus to avoid disappointments like this. I’m sorry we couldn’t help you in this case, but please. please contact us in the future if you have problems with this or others and we will do our best to help.
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