Pin-up Casino Withdrawal Problems
Pin-up Casino Withdrawal Problems – Pin-up – the player struggles to cash out his winnings. Pin-Up Safety Index: Above Average Posted: May 19, 2021 | Solved: 19.08.2021
The player from Germany has difficulty withdrawing his winnings due to ongoing verification. The complaint was resolved when the player received his winnings.
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This has been delaying my withdrawal since mid-February and has always required me to do additional verification and require additional documentation from me to give them. We had a more or less active correspondence until the end of April and after that I didn’t get any updates from them. I always sent them requested information and even had no delay with them. In addition to this, I already had a payment from them in January in the amount of 1995 euros. My account is open and when I submit a withdrawal request I guarantee the next day it will be rejected and there is no explanation from . Why? My account status in : verified (I will give you a screenshot).
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I don’t mind them as they look pretty nice and I’d rather stay with them for a long time, but I’d be happy if they paid my winnings and the verification team improved.
Please understand that KYC is a very important and essential process, during which it ensures that the funds are sent to the rightful owner. Since they do not have the luxury of being able to physically see all the players and check their identification and documents, this is the only way for gambling establishments to complete the verification procedures. None of the serious and licensed companies take KYC lightly and it may take several working days to complete this thorough process.
Have you received information about what specifically appears to be the problem with verifying your account? Is this an additional account verification or have you never been asked to verify your account before? Has any of your personal information or payment method changed recently?
If there is a relevant communication, please forward it to petronela.k@. I hope we can help you solve the problem as soon as possible. Thank you in advance for your reply.
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The problem is that I was never informed whether the document I submitted at their request met their criteria or not, and judging by the screenshots of the conversation with this one, they asked for more documents, which of course I shared with them. Before the first payment, as far as I remember, it did not ask me for any documents. None of my details or payment methods have changed recently. And now he is generally silent and does not respond to my requests.
Thank you very much, ThoMasAN, for providing all the necessary information. I will now pass your complaint on to my colleague Nick who will assist you. I wish you the best of luck and hope that your issue will be resolved to your satisfaction in the near future.
Hi Thomas, I will be helping you with your case from now on. I would like to ask Pin-up to join us and help us solve the player’s problem.
The thing is that you have a contract with a mobile operator with a number that does not match the number in the profile. Your question has been moved to a department that deals with these issues.
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Sorry, I took a bad screenshot the first time. I have sent a new screenshot showing the number listed in my profile. The second number is also my number. It was saved in my profile as a contact number. As I already mentioned, this is a prepaid number and I do not have a contract with the operator.
Since you just sent the new photo for verification, it may take some time to verify. Let us know if this has happened or if there is any update regarding the case.
I will of course update you on this case when I get any news from the Pin-up Verification Department.
I will now set the timer to 7 days until we get an update from the player regarding the verification.
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Still nothing… I have sent them the requested document with explanation but until now I have not received any updates on my account verification.
Can you give us some information about the verification process? What is the status and when can a player expect to be checked?
Our verification department is performing additional inspections on this account. No more than 5 days have passed since the last request. 1 request = 5 days for inspection.
Can you let me know the status of your account? Has it been confirmed or are you still waiting for it?
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Can you give us some precise information about the process? When can we expect the verification time or is there any problem with the verification documents?
Can you confirm that your account is verified and can you withdraw money from there? Also, let us know if you want so we can make sure the complaint is closed properly.
I haven’t received a message from them that my account has been verified, but I will try to withdraw some of my winnings and let you know if they have paid.
Based on the last post, you should be able to back out now. Please let us know so we can make sure the account is verified.
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Yes, I got the message that my additional verification was approved, but I’m not sure that the problem is solved at all. I tried to withdraw some of my winnings (they have a limit of 1 transaction) to my Ecopayz account (account from which I made my deposits) but it was rejected due to some reasons. I would like to try to claim from Ecopayz once and after that I will let you know if they paid or not.
We always believe that the case should be resolved only if the money enters your account so that it is not closed for sure. Please let us know if the Ecopayz withdrawal worked this time. If not, we’ll ask about the reason or an alternative withdrawal method.
The Ecopayz withdrawal didn’t work and I tried to withdraw on Bitcoin but there were some problems on the side. Today I was finally able to withdraw into Bitcoin. So now I’m waiting for the payment. I hope it works out.
Please let us know when the payment reaches your wallet. Crypto should arrive faster than regular payment, so let’s hope it reaches you today.
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My withdrawal is still pending and I only claimed part of my winnings. I will let you know when it is paid
I will wait for news from you. Notify not only if the money arrives or if it doesn’t arrive in the next 7 days.
I requested my withdrawal on 2021-07-19 (1300 EUR) and it is still being processed. There was no news from. I also emailed support about it yesterday but haven’t heard back yet. I hope the representative can give me some explanation.
Since the payment seems to be late again, I would like to ask if it went well or was there a problem again?
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During the processing of the withdrawal request, technical problems occurred on part of the payment system, at the moment when the customer needs to recreate the withdrawal request
I can’t recreate the withdrawal request because I can’t cancel it. When I press Cancel, I see an error message. Can you cancel it for me?
Can you cancel a player’s withdrawal request? Tell us what a player should do in such a case.
Yes it worked this time and I already got my winnings. Thank you very much for your help!
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I am glad that some of the profits came. Please let us know when the full amount reaches your account so that we can close your appeal.
Thanks again Thomas for the info. I am now closing the appeal. We are glad that it has been resolved and that you received the full amount. Please do not hesitate to contact us if you encounter any other problems in the future, we will do our best to solve it.
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